Sometimes, when you set up an e‑mail forwarder in cPanel to redirect messages to a Gmail account, the messages never arrive or they end up in Gmail’s spam folder. This is a common issue due to how Gmail handles forwarded mail.
Problem
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Gmail may block forwarded messages or mark them as spam.
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Example: You configure
user@example.comto forward touser@gmail.com.-
If someone sends mail to
user@example.com, Gmail may reject or filter it.
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Another scenario: If you send a message from Gmail → to your domain → forwarded back to Gmail, it will not arrive.
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This is by design to prevent mail loops.
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Resolution
Instead of using cPanel forwarders, configure Gmail to directly access your hosting account’s mailbox:
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Log in to Gmail.
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Go to Settings → See all settings → Accounts and Import.
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Under Check mail from other accounts, click Add a mail account.
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Enter your hosted e‑mail address (e.g.,
user@example.com). -
Provide the POP3 server details (from your Ruachost Dashboard or cPanel).
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Enter your e‑mail account’s username and password.
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Choose whether to:
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Leave a copy of messages on the server.
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Label incoming messages.
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Archive messages automatically.
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Save settings.
Gmail will now fetch messages directly from your hosting account, bypassing the forwarder issue.
Notes
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