E-mail messages do not forward to Gmail accounts

Sometimes, when you set up an e‑mail forwarder in cPanel to redirect messages to a Gmail account, the messages never arrive or they end up in Gmail’s spam folder. This is a common issue due to how Gmail handles forwarded mail.

Problem

• Gmail may block forwarded messages or mark them as spam.

• Example: You configure user@example.com to forward to user@gmail.com.

  • If someone sends mail to user@example.com, Gmail may reject or filter it.

• Another scenario: If you send a message from Gmail → to your domain → forwarded back to Gmail, it will not arrive.

  • This is by design to prevent mail loops.

Resolution

Instead of using cPanel forwarders, configure Gmail to directly access your hosting account’s mailbox:

1. Log in to Gmail.

2. Go to Settings → See all settings → Accounts and Import.

3. Under Check mail from other accounts, click Add a mail account.

4. Enter your hosted e‑mail address (e.g., user@example.com).

5. Provide the POP3 server details (from your Ruachost Dashboard or cPanel).

6. Enter your e‑mail account’s username and password.

7. Choose whether to:

   • Leave a copy of messages on the server.

   • Label incoming messages.

   • Archive messages automatically.

8. Save settings.

Gmail will now fetch messages directly from your hosting account, bypassing the forwarder issue.